1913

08:15

THE WEIGHT OF CARE: A PHENOMENOLOGICAL EXPLORATION OF EMOTIONAL LABOR IN PHILIPPINE HIV ADVOCACY

Melgarejo Carlo Miguel * , Ganibe Mary Grace

Jose Rizal University ~ Mandaluyong City ~ Philippines

2095

08:15

BETWEEN RHETORIC AND PRACTICE: EXPLORING THE TENSIONS OF COMMUNITY-BASED CARE IN PRIMARY SETTINGS

Ivaldi Silvia * , Negri Attà

Università degli Studi di Bergamo ~ Bergamo ~ Italy

2364

08:15

UNDER ATTACK, BUT NOT DEFENSELESS: DOMAIN-SPECIFIC SELF-EFFICACY AS A PSYCHOLOGICAL RESOURCE AMONG HEALTHCARE PROFESSIONALS FACING USER MISTREATMENT

Cavallari Elena * ^[1] , Setti Ilaria ^[1] , Sommovigo Valentina ^[2]

Department of Brain and Behavioral Sciences, University of Pavia ~ Pavia ~ Italy ^[1] , Department of Psychology, Faculty of Medicine and Psychology, Sapienza, University of Rome ~ Rome ~ Italy ^[2]

2405

08:15

FROM CONCEPTUAL CONFUSION TO CONCRETE ACTION: DEFINING SENSORY OVERLOAD FOR OCCUPATIONAL HEALTH PRACTICE

Colombet Kato * , Weijters Bert , Vlerick Peter

Ghent University ~ Ghent ~ Belgium

2451

08:15

WHEN MANAGERS STEP IN: HOW MANAGERIAL INTERVENTIONS FOR CUSTOMER MISTREATMENT INFLUENCE SHAPE THIRD PARTY EMPLOYEES' FELT EMPATHY AND INNOVATIVE SERVICE BEHAVIOR

Hu Xiaowen * ^[1] , Yan Hongmin ^[2] , Sheng Zitong ^[3]

Manchester University ~ Manchester ~ United Kingdom ^[1] , University of New South Wales ~ Canberra ~ Australia ^[2] , Deakin University ~ Melbourne ~ Australia ^[3]

2453

08:15

FROM LEADERS TO SELF: THE ROLE OF ATTACHMENT IN THE WORKPLACE AND ITS IMPLICATIONS FOR MENTAL HEALTH AND PERFORMANCE

Lisa Elena *

Comenius University Bratislava ~ Bratislava ~ Slovakia