Saturday 25 July 09:50
- 11:20
Hall: 24 - Room 3 SPT
Chair and Discussant:
Antoni Conny
Division: Division 1: Work and Organizational Psychology
This symposium discusses the factors and mechanisms through which workplace coaching is effective and the situational, technological, and temporal factors that influence its efficacy. Workplace coaching describes customised activities that are based on a collaborative, reflective, and goal-focused relationship between a professional coach (without formal supervisory authority) and one or more coachees to facilitate a range of positive work outcomes. Several meta-analyses have demonstrated the overall effectiveness of workplace coaching in reaching coaching goals and enhancing work performance. Nevertheless, the field continues to require rigorous theoretical underpinnings and research designs to facilitate a more profound comprehension of the factors that influence its efficacy, the mechanisms through which coaching is effective, the demographic characteristics of those who benefit from it, and the temporal parameters within which it is most effective. The studies presented in this symposium contribute to close this research gap.
Mühlberger and colleagues analyze in four empirical studies how the coachee's self-regulation and self-access facilitate coaching success and how coaches can foster coachees' self-development. Tatar and Antoni investigate the general and differential mediation effect of occupational self-efficacy in two coaching modalities, coaching by coaches (N = 60) and self-coaching (N = 32), by using moderated longitudinal multi-level mediation analysis. Gil Bozer and Silja Kotte explore in their qualitative study how organizational context shapes the workplace coaches' adaptation to an artificial intelligence (AI)-Coaching platform and challenges the core mechanisms of their practice. Nicky Terblanche compares in his two-wave experimental study (N = 592), how generative AI chatbots based on different coaching models influence goal attainment, working alliance, and client perceptions of the coaching experience. The discussant reflects the theoretical and methodological approaches of the presented studies, and their implications for theory development, research methods and ethical standards for AI-coaching.
