809 - WORKPLACE BULLYING IN CHINESE CULTURE: CONTENT AND BULLIES

Session: D01S043 - Psychosocial Risks at Work 1
AUTHORS:
Chen Tzu-Hsing (Department of Criminology, National Chung-Cheng University ~ Chia-Yi ~ Taiwan) , Jiang Ding-Yu (Department of Psychology, National Chung-Cheng University ~ Chia-Yi ~ Taiwan) , Hsiao Shu-Fang (Department of Psychology, National Chung-Cheng University ~ Chia-Yi ~ Taiwan) , Chuang Chia-Hsin (Department of Psychology, National Chung-Cheng University ~ Chia-Yi ~ Taiwan) , Lin Chia-Hua (Department of Psychology, National Chung-Cheng University ~ Chia-Yi ~ Taiwan)
Abstract text:
Recent studies have shown that workplace bullying consistently impacts workers' physiological and psychological well-being, as well as organizational effectiveness. Although researchers have described various workplace bullying behaviors and developed corresponding measures, workplace bullying behaviors may be influenced by social cultures, resulting in different manifestations. In particular, compared to Western organizations, Enterprises influenced by the Chinese culture may place greater emphasis on guanxi, face, and social orders, which may be exploited to facilitate certain forms of workplace bullying. Additionally, bullies are not only superiors or colleagues; subordinates may also engage in bullying behaviors toward their supervisors. As a result, this study employs critical incident techniques, collecting critical incidents from 83 workers in various organizations in Taiwan, which yielded 825 reported incidents. After excluding unclear or irrelevant incidents, 636 valid incidents remained. Through a lexical classification and concept generation process, nine categories emerged: illegal workplace behaviors (26%), social undermining (23%), emotional outbursts (14%), verbal abuse (12%), harassment (7%), physical violence (7%), oppression behaviors based on social order (6%), information manipulation (3%), and scapegoating (3%). Among these categories, bullies may originate from superiors, colleagues, and subordinates; however, illegal workplace behaviors are more often committed by superiors, scapegoating and information manipulation more by colleagues, and social undermining by subordinates. This preliminary exploratory study indicates that the cultural context in which workers operate may give rise to culturally specific forms of workplace bullying that require particular attention. Furthermore, the study highlights that managers and supervisors can also be subjected to bullying from subordinates, emphasizing the need for organizational understanding and support. Ultimately, the findings will inform the development of measures for workplace bullying tailored to Chinese cultural contexts, facilitating the exploration of the underlying mechanisms of bullying behaviors and the development of effective coping strategies for various forms of bullying.