Introduction: In increasingly diverse societies, mental health care must move beyond standardized, protocol-driven approaches to meet the needs of all patients (Wampold et al., 2017; Westen et al., 2004). Sensitivity challenges the assumption of uniformity in treatment and emphasizes person-centred care (McLeod & Elliot, 2011; Slade, 2009). It is essential for reducing disparities in mental health outcomes, particularly among psychologically diverse populations (Powell, 2015). Psychological diversity refers to complex clinical presentations such as comorbidity, chronicity, and non-linear recovery trajectories (Slade, 2009). Despite growing attention, little is known about how sensitive care translates into everyday practice and how patients and professionals define it.
Purpose: This study explores the perspectives and experiences of patients and mental health professionals regarding psychologically sensitive care, aiming to identify gaps and opportunities to improve education, postgraduate training, and practice, ultimately promoting more equitable and inclusive care.
Method: This qualitative study will be conducted in the Netherlands with two groups: mental health patients with complex psychological needs and professionals working with this population. An expert group will inform topic lists and help interpret findings to ensure clinical relevance. Data will be gathered through (1) semi-structured interviews with former patients and (2) focus groups with professionals. Sampling will aim for variation in diagnoses, roles, and settings. Data will be analysed thematically.
Results, conclusion and discussion: Data collection is expected to be completed before March 2026. Analysis and discussion will focus on identifying challenges to implement sensitive care in everyday practice, strategies used by professionals to navigate psychological complexity, and points of alignment and divergence between patients and professionals perspectives. The study aims to promote equitable care by providing recommendations for professionals and educators to improve sensitivity in mental health care for psychologically diverse populations.