Introduction:
The digital transformation of healthcare systems has become a strategic driver for improving efficiency and quality of care. However, it also introduces new psychosocial risks. Healthcare professionals, such as physicians, nurses, and administrative staff, are increasingly required to manage complex digital tools, high information flow, and continuous technological adaptation. These challenges can generate technostress, impacting well-being, work engagement, and performance.


Purpose:
This study investigates the relationship between technostress, perceived organisational support, and occupational stress among healthcare professionals in Italy. It examines how organisational and individual factors interact to shape digital well-being, while also exploring differences and configurations across professional clusters (physicians, nurses, and administrative staff) to capture diverse experiences and support needs.


Method:
A mixed-method approach was adopted, combining quantitative and qualitative data. Structured questionnaires were administered to a sample of 94 healthcare professionals from various disciplines and organisational roles, measuring levels of occupational stress, organisational support, and technology-related challenges. Additionally, semi-structured interviews provided in-depth insights into professionals' experiences, perceptions of digital change, and coping strategies. The integration of both data types enabled the identification of patterns and differences across professional groups.


Results:
Preliminary findings reveal that insufficient organisational support and digital complexity exacerbate occupational stress, while teamwork, open communication, and supportive leadership act as protective factors. Cluster analyses highlight notable differences: physicians report stress linked to information overload and system integration challenges; nurses experience tension from balancing clinical and digital tasks; and administrative staff show difficulties in adaptation and digital training.


Conclusions:
The study emphasises the need to embed digital well-being and psychosocial support strategies within organisational digitalisation processes. Promoting digital competence, supportive leadership, and participatory change management can reduce technostress and foster professional resilience. These findings contribute to building sustainable and human-centred digital innovation in healthcare.