2244 - WHEN THE GRAPEVINE DRAINS THE VINE: HOW WORKPLACE GOSSIP PREVALENCE RIPPLES INTO EXHAUSTION AND WITHDRAWAL—AND HOW DETACHMENT HELPS RECOVER

Session: D01S045 - Psychosocial Risks at Work 3
AUTHORS:
Wang Lin (Lingnan University ~ Hong Kong ~ Hong Kong) , Chen Tingting (Lingnan University ~ Hong Kong ~ Hong Kong) , Xie Jun (Guangdong University of Foreign Studies ~ Guangzhou ~ China) , Zhang Qi (Shenzhen University ~ Shenzhen ~ China) , Liang Yongyi (Jinan University ~ Guangzhou ~ China)
Abstract text:
Workplace gossip is ubiquitous, yet research largely centers on the sender-receiver-target triad—actors directly involved in gossip—overlooking observers who overhear it and are affected by it. We examine perceived workplace gossip prevalence—employees' sense that evaluative talk about absent colleagues is frequent—as an ambient social stressor with organization-wide implications. Integrating the Transactional Theory of Stress and Coping with the Stressor‑Detachment Model, we argue that frequent exposure to gossip signals a climate of continuous social evaluation, triggering insecurity and hypervigilance that deplete psychological resources and heighten emotional exhaustion. Exhaustion, in turn, promotes work withdrawal behaviors (e.g., absenteeism, tardiness, early leaving) as coping responses to an adverse social context. We further propose that psychological detachment from work during nonwork hours buffers this strain pathway by disrupting ruminative carryover and restoring self‑regulatory capacity.


We conducted a three‑wave survey of employees (N = 347; 43.8% men; 85.9% aged 21-40; 64.6% with a college degree or higher; 22.8% managers). Results showed that: (1) gossip prevalence was positively related to emotional exhaustion; (2) emotional exhaustion was positively related to work withdrawal; (3) there was a significant indirect effect of gossip prevalence on withdrawal via exhaustion; and (4) psychological detachment attenuated the relationship between gossip prevalence and exhaustion, yielding a weaker indirect effect of gossip prevalence on work withdrawal via exhaustion at higher levels of detachment.


This paper advances three contributions: (1) it shifts the focus from gossip actors to observers, capturing a prevalent but underexamined exposure; (2) it specifies emotional exhaustion as the mediating mechanism linking gossip prevalence to withdrawal; and (3) it identifies psychological detachment as a practical buffer. We outline actionable interventions—team communication norms, leader modeling, and micro‑interventions to foster detachment—to curb ambient social stress, protect well‑being, and sustain engagement, thereby shaping healthier workplaces.