This study explores expatriates' perceptions of the support they receive during crises as they transition to remote work, focusing on the factors that assist them in adapting and performing effectively in such conditions. Applying an inductive approach, 20 semi-structured interviews were conducted with expatriates across eleven countries. Reflexive thematic analysis was used to examine their experiences of organisational and social support during the transition.
Findings identify four crucial factors that contribute to a successful transition and should be actively reinforced by organisations: (1) awareness of the tension between belonging and isolation, as well as uncertainty, (2) feeling supported by both the organisation and one's social network, (3) maintaining a positive approach to challenges, and (4) informal "JAVA/coffee" connections that foster interpersonal engagement and belonging. These insights suggest that structured support mechanisms, particularly at the family level, are essential for helping expatriates navigate remote work transitions during crises.
The study extends the literature on perceived organisational support, which has traditionally focused on employees, by highlighting the importance of considering support at the family level in addition to the individual. This research provides practical guidance for HR and global mobility professionals seeking to implement effective support strategies, reinforcing awareness of the identified factors and fostering resilience among expatriates.
Overall, the study offers a novel perspective on expatriate support during crisis-induced remote work, emphasising both organisational and social dimensions of adaptation and well-being.