Introduction: Digital transformation in mental healthcare requires platforms that integrate effectively into clinical workflows. LOOMEE Health is a SaaS platform combining administrative management and clinical tools for psychology professionals, supporting blended therapy approaches.
Purpose: To evaluate the usability and acceptance of LOOMEE Health among clinical psychology professionals during initial onboarding and explore user experience patterns.
Method: Clinical psychologists with varying experience levels (0 - >10 years, primarily cognitive-behavioural orientation) participated in a usability assessment during platform onboarding. Data collection included the System Usability Scale (SUS), perceived utility ratings (1-5 scale), learning time assessment, and qualitative feedback on first impressions, missing features, and overall platform evaluation.
Results: Most participants achieved platform competency in under one hour. SUS scores demonstrated above-average usability performance, with perceived utility ratings averaging 4.1/5. The total score of SuS was 83.43, considered acceptable. Participants consistently rated the platform's visual design positively, highlighting a clean interface and intuitive organization. Key strengths identified included a detailed evidence-based resource library (600+ materials), an integrated calendar system, and structured intervention planning. Areas for improvement included enhanced colour differentiation and expanded resource categories for specific populations.
Conclusions: LOOMEE Health demonstrates strong usability characteristics with rapid learning curves and high user acceptance among clinical psychologists. The platform successfully integrates administrative and clinical functions while maintaining workflow efficiency. Results support the platform's potential for widespread adoption in clinical psychology practice, with targeted improvements enhancing user experience across diverse professional profiles.