Objective: The widespread use of information and communication technologies (ICTs) introduces workplace challenges in the form of techno-stressors. Diverse coping behaviors are used to address these challenges. We adopt a person-centered approach to identify latent profiles of technostress coping behavior over time and define each profile based on prioritization and commitment patterns across problem-, emotion-, and avoidance-oriented coping. Further, we examine the effects of changes in technostress appraisal, techno-stressors, and technostress inhibitors on coping strategy selection over a six-month period, while controlling for pre-existing coping strategy.



Methods: We conducted a three-wave longitudinal survey of an online sample over six months, measuring technostress appraisal, technostress experiences, coping behaviors, and technostress inhibitors. A total of 576 participants completed all three waves and were retained for analysis.



Results: We conducted a Latent Transition Analysis (LTA) to define latent profiles of coping behaviors across the three time points. Five latent profiles were identified as meaningfully distinct strategies of technostress coping. Coping profiles are characterized by both differential focus (e.g., problem-focused, avoidance-focused, or non-preferential) and level of engagement (e.g., extensive, moderate, or low). Controlling for Time 1 coping profile, increases in threat appraisal predict adoption of higher-effort coping profiles. Increases in challenge appraisal predict more problem-focused coping, whereas increases in hindrance appraisal predict more dysfunctional coping strategies. Furthermore, increases in techno-invasion and techno-uncertainty both negatively predict adoption of problem-focused coping.



Conclusion: Based on latent technostress coping profiles, this study identifies factors that predict the selection of coping strategies, particularly after controlling pre-existing strategies. Although we did not directly examine transitions, these findings provide preliminary but new insights into factors that may inform changes in technostress coping strategies over time.