158 - DAILY WORKPLACE INCIVILITY CREATES FEAR THAT IMPAIRS MENTAL HEALTH: UNDERSTANDING WHEN JOB CRAFTING CAN ACT AS A WITHIN-PERSON MODERATOR

Session: D01S007 - Workplace Well-Being & Mental Health 7
AUTHORS:
Junça-Silva Ana (Ana Junça-Silva ~ Lisboa ~ Portugal) , Brito Sílvio (Sílvio Brito ~ Tomar ~ Portugal)
Abstract text:
The literature has indicated that employees who experience fear may feel stressed, demotivated, and unhappy, which can lead to mental health impairment. However, studies on the causes and effects of fear experiences at work are scarce. We relied on the affective events theory to test a model in which incivility experiences were hypothesized to predict decreases in mental health through fear at work. Based on the conservation of resources model, it was also hypothesized that daily job crafting behaviours would mitigate the indirect relationship between incivility experiences and mental health through fear. A daily study was conducted with 96 workers (N=96*5=480 daily measurements). The multilevel results showed that daily job crafting significantly moderated the indirect relationship between incivility experiences and mental health through fear, in such a way that the relationship was stronger for those who exhibited fewer job crafting behaviors. The results show the negative impact that daily incivility experiences can have on individuals; however, these seem to be mitigated when individuals use behavioural strategies to transform work - job crafting.