The integration of technology into psychological assessment is transforming professional practice, offering opportunities for more adaptive, efficient, and personalised assessment experiences. However, their use also raises challenges, including concerns about fairness, algorithmic bias, data security, and equitable access. While research has often emphasised the technical and psychometric properties of Technology Based Assessments (TBAs), limited attention has been given to how practitioners themselves experience and evaluate these tools. This study addresses this gap by exploring practitioners' perceptions of the opportunities and challenges associated with TBAs in South Africa, a context marked by both rapid technological change and socio-cultural diversity.
Semi-structured interviews were conducted with 10 psychometrists, industrial psychologists, and research psychologists experienced in the use of TBAs. Thematic analysis revealed four overarching themes: (1) the advancement of technology in assessment, (2) the assessment experience for both practitioners and test-takers, (3) opportunities and challenges in the use of TBAs, and (4) ethical considerations and professional development. These themes illustrate both the potential of TBAs to improve efficiency and accessibility, as well as concerns regarding fairness, practitioner preparedness, and ethical use.
Findings highlight the importance of contextual validation to ensure cultural and socio-economic relevance. They also underscore the value of continuous professional development, equipping practitioners with the knowledge and skills to integrate TBAs responsibly. By capturing practitioner-driven insights, this study contributes to international debates on the future of psychological assessment and emphasizes the critical role of ethics, contextual sensitivity, and professional readiness in the sustainable adoption of technology-based assessments.