In the judicial system, probation officers play a crucial role in safeguarding the rights and safety of individuals under protective supervision, as well as serving as a bridge between these individuals and society. The origin of the probation system can be traced back to volunteer work in the United States, with a history of only 200 years, and it has been developed for less than 50 years in our country. Despite this, it has received relatively little attention and related research within the judicial system, while the roles of probation officers and volunteer probation officers are relatively unknown in society in Taiwan. This study aims to explore the roles played by volunteer probation officers in assisting individuals with social rehabilitation. Through this research, the aim is to enhance societal awareness of the work of volunteer probation officers, understand their significance within the judicial system, and provide an empirical basis for future policy development. The subjects of this study are divided into three categories: individuals under protective supervision, former cases, and volunteer probation officers. Through interviews, insights are gained into their views on volunteer probation officers and various experiences and perspectives during this process are shared.
This study adopts the interview method, conducting in-depth interviews with current probationers under protective supervision, individuals whose cases have been closed, and those serving as volunteer probation officers. Through the self-reports of those under protective supervision, the study delves into their perceptions and feelings about volunteer probation officers, as well as the impact and benefits of these officers on their social rehabilitation journey. The findings reveal that volunteer probation officers provide necessary support and resources during the social rehabilitation process, with their impact and benefits being recognized by those under supervision.