9.11.1

15:30

EXPLORING THE IMPACT OF BICYCLE LEASING COMPANIES' SERVICE MODEL ON FINLAND'S SUSTAINABLE TRANSPORT TRANSITION

M. Bakajic * , M. Kuula , E. Saarinen

Espoo, Finland

9.11.2

15:50

THE HIDDEN COSTS OF EFFICIENCY: INSIGHTS FROM SERVICE DISRUPTIONS IN THE U.S. AIRLINE INDUSTRY

P. Mahour * ^[1] , G. Davood ^[2] , F. Mark ^[3]

Phoenix, United States of America ^[1] , Boston, United States of America ^[2] , Columbia, United States of America ^[3]

9.11.3

16:10

A CONCEPTUAL FRAMEWORK FOR IDENTIFYING AND EVALUATING RISKS IN HEALTHCARE SERVICE PROCUREMENT: A CRITICAL LITERATURE REVIEW

B.L. Dawuda * , O. Yurt , C.P. Pereira , N. Tipi

Milton Keynes, United Kingdom