8.06.1

09:00

DIGITAL TRANSFORMATION IN OMNICHANNEL SERVICES: A PARADOX VIEW

K. Spanaki * ^[1] , D. Zissis ^[2] , T. Papadopoulos ^[3] , F. Li ^[4]

Nantes, France ^[1] , Norwich, United Kingdom ^[2] , Canterbury, United Kingdom ^[3] , London, United Kingdom ^[4]

8.06.2

09:20

BRIDGING INSTITUTIONAL VOIDS THROUGH DATA: A BRICOLAGE APPROACH BY DIGITAL PLATFORMS

X. Chen ^[1] , S. Xie * ^[2] , N. Su ^[3] , C. Wang ^[1]

Shanghai, China ^[1] , Liverpool, United Kingdom ^[2] , London, Canada ^[3]

8.06.3

09:40

BUILDING DIGITAL RESILIENCE IN ACUTE CARE: DESIGNING EVALUATION METRICS

R. Michaelides , Z. Michaelides , C. Ohia *

Manchester, United Kingdom

8.06.4

10:00

DIGITALISING MANUFACTURING PROCESSES IN AN SME USING THE ISA-95 FRAMEWORK AND THE PROH MODELLING METHODOLOGY

A. Kamble * ^[1] , B. Clegg ^[1] , A. Al-Bazi ^[1] , D. Masi ^[1] , P. Taylor ^[2]

Birmingham, United Kingdom ^[1] , Redditch, United Kingdom ^[2]