7.11.1

11:00

UNDERSTANDING INTERDEPENDENCIES OF PRODUCT-SOFTWARE-SERVICE-SYSTEMS AND THE SUPPLY CHAIN

E. Jehan * , P. Deflorin , A. Ziltener , K. Michail

Chur, Switzerland

7.11.2

11:20

SUPPLY CHAIN COLLABORATION AND SERVICE OPERATIONS FLEXIBILITY: A MODERATED MEDIATION MODEL OF DIGITAL TECHNOLOGY

T. Teng * ^[1] , M. Zhang ^[2] , C. Tsinopoulos ^[3]

Beijing, China ^[1] , Belfast, United Kingdom ^[2] , Egham, United Kingdom ^[3]

7.11.3

11:40

ARTIFICIAL INTELLIGENCE AND SERVITIZATION: EXPLORING THE ALIGNMENT PROBLEM THROUGH ACTOR-NETWORK THEORY

A. Masi * ^[1] , A. Schroeder ^[2] , A.Z. Bigdeli ^[1]

Birmingham, United Kingdom ^[1] , Lancaster, United Kingdom ^[2]

7.11.4

12:00

RELATIONAL GOVERNANCE CAPABILITY IN PROFESSIONAL SERVICE OPERATIONS: A MICROFOUNDATIONAL PERSPECTIVE

J. Kalra *

Manchester, United Kingdom