5.12.1

15:30

CONSUMER WILLINGNESS TO ACCEPT PRODUCT SUBSTITUTIONS IN ONLINE ORDERS IN GROCERY RETAIL: IMPLICATIONS FOR FULFILMENT OPERATIONS

R. Sousa * ^[1] , E. Rabinovich ^[2] , R. Ribeiro ^[1]

Porto, Portugal ^[1] , Phoenix, United States of America ^[2]

5.12.2

15:50

RADICAL OR CONSERVATIVE? CEO POWER, OMNI-CHANNEL RETAILING, AND FIRM PERFORMANCE

R. Yang * ^[1] , R. Geng ^[2] , L. Qian ^[1] , Y. Yang ^[1]

Chongqing, China ^[1] , Cardiff, United Kingdom ^[2]

5.12.3

16:10

DEMAND FORECASTING FOR OMNICHANNEL RETAILERS: COMPARING PERFORMANCES BETWEEN ONLINE AND OFFLINE SALES IN A CASE STUDY

T.U. Aye * , E. Ribeiro da Silva , A.A. Neto

Sonderborg, Denmark

5.12.4

16:30

A DECADE OF OMNICHANNEL RESEARCH: A BIBLIOMETRIC REVIEW AND FUTURE RESEARCH AVENUES

R.M. Difrancesco * ^[1] , F. Zhang ^[2]

Milan, Italy ^[1] , Dusseldorf, Germany ^[2]